Privacy Policy

This Privacy Policy describes how Trabeca.com, operated by TIEZHU (HONG KONG) GLOBAL TRADING CO.,LIMITED, collects, uses, and protects your personal information when you visit or make a purchase from our website.

By using our site, you consent to the practices described in this policy.

1. Information We Collect

When you visit our website, we may collect the following information:

  • Personal Information: Name, email address, phone number, shipping address, billing address, and payment details (via third-party processors).

  • Order Information: Products ordered, quantities, order date, and shipping preferences.

  • Device Information: IP address, browser type, time zone, cookies, and browsing behavior on our site.

  • Marketing Preferences: Your email subscription preferences, wishlist items, and customer feedback.

We do not store full credit card numbers or sensitive payment credentials.

2. How We Use Your Information

We use the collected information to:

  • Process and fulfill your orders

  • Communicate with you about your purchase

  • Provide customer support

  • Send order confirmations, updates, and shipping information

  • Improve our website, products, and customer experience

  • Comply with legal and regulatory obligations

  • Send marketing emails (if you have opted in)

You may unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in the email.

3. Sharing Your Information

We do not sell your personal information.

We only share your data with trusted third-party service providers for the following reasons:

  • Shopify – our e-commerce platform

  • Payment gateways – for secure checkout (e.g., PayPal, credit card processors)

  • Shipping providers – to deliver your order

  • Analytics tools – to understand and improve site usage

These third parties are obligated to protect your data and use it only for the services they provide to us.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep your shopping cart active

  • Remember your preferences

  • Analyze traffic and performance

You can disable cookies in your browser settings, but this may affect your shopping experience.

5. Data Retention

We retain your personal information for as long as necessary to provide services, fulfill orders, and comply with legal obligations.

You may request deletion of your data by contacting us at hezizi0215@gmail.com.

6. Your Rights

Depending on your location, you may have rights to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to certain data processing

  • Withdraw consent for marketing emails

To exercise any of these rights, please email us.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, or disclosure.

All transactions are encrypted via SSL (Secure Socket Layer) technology.

8. International Users

By using our services from outside Hong Kong, you acknowledge that your data may be transferred to and processed in other countries, including Hong Kong, where our servers and business operations are located.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, our practices, or for operational reasons. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

TIEZHU (HONG KONG) GLOBAL TRADING CO.,LIMITED

Email: hezizi0215@gmail.com